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Home > Customers
> Success Stories > Navy Federal Credit Union
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Navy Federal Credit Union Selects iDashboards To Manage
Key Performance Indicators
“The technology couldn’t be any easier
to use and implementation was quick and simple. Now, being able to drill
down into a variety of KPIs, we can easily identify what has raised alerts
so that we can take immediate action.”
- John Charles Herzberg, Manager of e-commerce, Navy Federal Credit Union
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About the Company
Navy Federal is the world's largest credit union with
over $28 billion in assets and 2.8 million members. Headquartered in
Vienna, VA, the credit union operates 16 branches and 315 proprietary ATMs
worldwide. The credit union serves all Department of the Navy (DON) and
civilian personnel, contractors who provide service to or work for the DON
on a regular basis, and their families.
Business Drivers for Dashboards
Navy Federal needed technology that provided both a
real-time view into the key performance indicators (KPIs), and the ability
to be notified through e-mail alerts when KPI thresholds are exceeded. They
required a scalable product that could meet its ultimate goal of rolling it
out to about 5,000 employees. In addition, they required several important
features and characteristics, including an intuitive user interface, the
power to easily change the dashboards, live drill-down capability and a
user-security framework. A dashboard solution was sought to visually
evaluate Navy Federals’ operational key performance indicators (KPIs)
and to support timely decision making.
End Solution
As a result of the joint collaboration between the
iDashboards Professional Services team and the Navy Federal team, a
dashboard solution was developed to convey live operation information to
its managers to help in prompt and timely decision making. Navy Federal
went from the proof of concept stage to launching iDashboards within the
lending department and the new-account-opening pipeline, as well as other
business areas. They have also utilized iDashboards BAM module (Business
Activity Monitoring) permitting management to receive email alerts when
chart thresholds have been surpassed, so that immediate action can be
taken.
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